Error When Open Pdf

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hi all,

 

every time open pdf file shows message:

 

error occurred in application at location unknown software exception 0x00416ba6

 

details: windows xp, adobe reader xi

according microsoft:

 

there chance seeing effects of hijackware infection!

nb: if had no anti-virus application installed or subscription had expired *when machine first got infected* and/or subscription has since expired and/or machine's not been kept fully-patched @ windows update, don't waste time of below: format & reinstall windows.  repair install not help!

microsoft pcsafety provides home users (only) no-charge support in dealing malware infections such viruses, spyware (including unwanted software), , adware.
https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1

also available via...

consumer security support home page
https://consumersecuritysupport.microsoft.com/

otherwise...

1. see if can download/run msrt manually: http://www.microsoft.com/security/malwareremove/default.mspx

nb: run full scan, not quick scan!  may need download msrt on non-infected machine, transfer mrt.exe infected machine , rename scan.exe before running it.

2a. winxp => run windows live safety center's 'protection' scan (only!) in safe mode networking, if need be: http://onecare.live.com/site/en-us/center/howsafe.htm

2b. vista or win7=> run scan instead: http://onecare.live.com/site/en-us/center/whatsnew.htm

3. run thorough check hijackware, including posting requested logs in appropriate forum, not here.

checking for/help hijackware:
• http://mvps.org/winhelp2002/unwanted.htm
• http://inetexplorer.mvps.org/tshoot.html
• http://www.mvps.org/sramesh2k/malware_defence.htm
• http://www.elephantboycomputers.com/page2.html#removing_malware

**chances need seek expert assistance in http://spywarehammer.com/simplemachinesforum/index.php?board=10.0, http://www.spywarewarrior.com/viewforum.php?f=5, http://www.dslreports.com/forum/cleanup, http://www.bluetack.co.uk/forums/index.php, http://aumha.net/viewforum.php?f=30 or other appropriate forums.**

if these procedures complex - , there no shame in admitting isn't cup of tea - take machine local, reputable , independent (i.e., not bigboxstoreusa or geek squad) computer repair shop.



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