Cannot fix GREEN SCREEN

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          getting green screen on videos, , great audio.. no visual, other green screen.....so seems common problem simple solution, common fix impossible me. when right click player,  click settings, there no display tab to  uncheck “enable hardware acceleration.” box. box not show itself. have privacy tab followed storage, mic , camera tab.  have spent 2 hours searching on can't find solution.... please can help!!!

http://forums.adobe.com/thread/1195540



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