Is Software Tech a legitmate retailor of Photoshop CS6? (Nope, pirate site)
i purchased photoshop cs6 online store called software tech store. surprised when recieved package in mail containing small cardboard box (opened) photoshop disk, no invoice, no manuel, no information, nothing used disk.
when contacted them serial number missing, , other concerns, told had emailed it. (they had not). emailed false serial number, left me useless disk.
when emailed issue, tried tell me problem internet connection. not case. insisted serial valid, when not.
i tried calling numerous times, , phone sytem loops original message after selecting right prompt, reached via online chat forum, informed me adobe not use original packaging anymore, attempt people purchase cloud. have copied , pasted chat below, please see lines in bold print. wondering if there truth @ all. sent me fake refund reciept, , still have not, infact refunded account, nor believe have intention of doing so.
any insight on appreciated. thanks! '
you chatting 'softwaretech'
softwaretech: hello. how may assist you?
kateri: purchased adobe photoshop cs6, , package open, disk appears used, , not provided valid serial number. feel have been scammed.
softwaretech: it sent email
softwaretech: the serial number
softwaretech: can have order number please
kateri: serial number not valid.
kateri: order # 100008807
softwaretech: can have order number please
softwaretech: i check hold on please
kateri: unless provided valid working serial number, need refunded immediately.
softwaretech: you sent email
softwaretech: correct
softwaretech: for refund
kateri: yes
softwaretech: no problem refund amount paid
softwaretech: no problem
kateri: immediately.
softwaretech: yes
softwaretech: you have in less 15 min
softwaretech: we send receipt email
kateri: why on earth sent useless, opened disk?
kateri: company complete scam?
softwaretech: it's not opened
softwaretech: adobe cancelled box
softwaretech: and sending serial number via email
softwaretech: and ship dvd
kateri: opened.
softwaretech: either way or cloud
softwaretech: it's not opened how send
softwaretech: i know it's not way
softwaretech: but adobe doing
softwaretech: to force people buy cloud
kateri: i'm ready file charges.
softwaretech: it's new thing
softwaretech: i doing refund right
softwaretech: hold on please
softwaretech: i sent receipt email
softwaretech: and order has been refunded
kateri: has not been refunded.
softwaretech: we refunded credit card amount paid , sent receipt email
softwaretech: did
softwaretech: ?
kateri: no. received problably fake receipt, account has not been credited. want refunded immediately.
softwaretech: it's not fake
softwaretech: ok
softwaretech: you not scam
softwaretech: please
softwaretech: your credit card has been refunded
softwaretech: and sent receipt
softwaretech: it's not fake
softwaretech: and not fake
kateri: account has not been refunded.
softwaretech: yes shows in 2 3 business days
softwaretech: believe me there nothing worry
softwaretech: we not scam
softwaretech: we used sell full retail boxes
softwaretech: but adobe cancelled
softwaretech: and having problem because of new way
softwaretech: we sorry
first, know, user-to-user forum, adobe employees do drop , then.
that said;
my understanding that, time now, whether cs6 or cc, software download only -- no actual disks anymore @ all. sounds me dealing scammers. check credit card statement make sure that:
a) refunded money.
b) no unusual charges appear on next few months.
good luck.
--ob.
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