Indesign crashing when I try to change document set up to facing pages


i working in 14 page file 2 different master pages. file opens normal , able edit etc. if try change document facing pages document crashes. know why is? have tried copy pages new document , save new name. have tried unlock masters , delete master template. no luck. department @ work wasnt able figure out hoping can me here. thank in advance.

we not figuring out neither because gave no relevant information:

  1. which version of id? including build number?
  2. which os?
  3. happens on every document?
  4. what content happens?
  5. did try idml-export, opening , work further new file?


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