Solution: The installation process has encountered an error while installing Shared Technologies

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i purchased upgrade elements 11 , premiere 11 windows couple of days ago. when tried install, received following error message:

 

"the installation process has encountered error while installing shared technologies. please restart system , try again."

 

there invitation troubleshoot using button downloaded adobe support advisor. no joy, didn't find issues.

 

i restarted , tried install again. same error message. solutions here didn`t started chat adobe support.

 

the tsr asked me run  set-up.exe in adobe photoshop elements 11 install\pse 11\elementsstiinstaller. returned error path being long. had me try other ideas, none worked.

 

the tsr asked remote session. after realizing not work from  install on our server, copied pse11 directory locally. again ran set-up.exe pse 11\elementsstiinstaller directory. time completed!

 

after that, ran setup.exe in pse11 directory. time, setup completed , able open elements 11!

 

hope helps else gets error message!

 

best,

 

john



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