Illustrator & Indesign CC (Windows) crashes when trying to open an new/existing document

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i installed illusrator & indesign cc when released had pre-existing adobe cc account had downloaded photoshop , indesign cs6 with. when try use indesign & illustrator cc both crash when go open new / existing document. downloaded photoshop cc , works fine. have phoned adobe 6 times try resolve issue, each time wait on hold hour , told call within 2-5 hours never happens.

 

has else had issue since installing cc , found way resolve it? 

are tahoma , verdana fonts installed on system?



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