Reader XI Event ID 1000 on Module AGM.dll
hello,
i have adobe reader xi installed on windows server 2008 r2 / citrix xenapp 6.5 server. if open program , browse pdf, open fine. however, if try open pdf double-clicking it, or right clicking , selecting "open adobe reader xi", following error:
the application event log shows following each time:
log name: application
source: application error
date: 7/9/2013 1:28:37 pm
event id: 1000
task category: (100)
level: error
keywords: classic
user: n/a
computer: computername
description:
faulting application name: acrord32.exe, version: 11.0.3.37, time stamp: 0x518e18e3
faulting module name: agm.dll, version: 4.28.134.1, time stamp: 0x518e192b
exception code: 0xc0000005
fault offset: 0x000ffc79
faulting process id: 0x1fc8
faulting application start time: 0x01ce7cd22010806b
faulting application path: c:\program files (x86)\adobe\reader 11.0\reader\acrord32.exe
faulting module path: c:\program files (x86)\adobe\reader 11.0\reader\agm.dll
report id: 5e25360d-e8c5-11e2-bf31-00155d017916
event xml:
<event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<system>
<provider name="application error" />
<eventid qualifiers="0">1000</eventid>
<level>2</level>
<task>100</task>
<keywords>0x80000000000000</keywords>
<timecreated systemtime="2013-07-09t18:28:37.000000000z" />
<eventrecordid>5926</eventrecordid>
<channel>application</channel>
<computer>computername</computer>
<security />
</system>
<eventdata>
<data>acrord32.exe</data>
<data>11.0.3.37</data>
<data>518e18e3</data>
<data>agm.dll</data>
<data>4.28.134.1</data>
<data>518e192b</data>
<data>c0000005</data>
<data>000ffc79</data>
<data>1fc8</data>
<data>01ce7cd22010806b</data>
<data>c:\program files (x86)\adobe\reader 11.0\reader\acrord32.exe</data>
<data>c:\program files (x86)\adobe\reader 11.0\reader\agm.dll</data>
<data>5e25360d-e8c5-11e2-bf31-00155d017916</data>
</eventdata>
</event>
thank help!
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