Reader XI Event ID 1000 on Module AGM.dll


hello,

 

i have adobe reader xi installed on windows server 2008 r2 / citrix xenapp 6.5 server.  if open program , browse pdf, open fine.  however, if try open pdf double-clicking it, or right clicking , selecting "open adobe reader xi", following error: 

 

pdferror.jpg

 

the application event log shows following each time:

 

log name:      application

source:        application error

date:          7/9/2013 1:28:37 pm

event id:      1000

task category: (100)

level:         error

keywords:      classic

user:          n/a

computer:      computername

description:

faulting application name: acrord32.exe, version: 11.0.3.37, time stamp: 0x518e18e3

faulting module name: agm.dll, version: 4.28.134.1, time stamp: 0x518e192b

exception code: 0xc0000005

fault offset: 0x000ffc79

faulting process id: 0x1fc8

faulting application start time: 0x01ce7cd22010806b

faulting application path: c:\program files (x86)\adobe\reader 11.0\reader\acrord32.exe

faulting module path: c:\program files (x86)\adobe\reader 11.0\reader\agm.dll

report id: 5e25360d-e8c5-11e2-bf31-00155d017916

event xml:

<event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <system>

    <provider name="application error" />

    <eventid qualifiers="0">1000</eventid>

    <level>2</level>

    <task>100</task>

    <keywords>0x80000000000000</keywords>

    <timecreated systemtime="2013-07-09t18:28:37.000000000z" />

    <eventrecordid>5926</eventrecordid>

    <channel>application</channel>

    <computer>computername</computer>

    <security />

  </system>

  <eventdata>

    <data>acrord32.exe</data>

    <data>11.0.3.37</data>

    <data>518e18e3</data>

    <data>agm.dll</data>

    <data>4.28.134.1</data>

    <data>518e192b</data>

    <data>c0000005</data>

    <data>000ffc79</data>

    <data>1fc8</data>

    <data>01ce7cd22010806b</data>

    <data>c:\program files (x86)\adobe\reader 11.0\reader\acrord32.exe</data>

    <data>c:\program files (x86)\adobe\reader 11.0\reader\agm.dll</data>

    <data>5e25360d-e8c5-11e2-bf31-00155d017916</data>

  </eventdata>

</event>

 

thank help!



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