Extension Manager CC won't launch

hi,

 

i download extension manager cc pc desktop. when try launching both either clicking on icon app, or through adobe exchange window in psd cc, message says "failed initialize extension manager".

 

when click on 'ok' app closes.

 

i downloaded app 3 times , still getting same message. before each additional download, uninstalled app pc.

 

thanks help,

mike

hi mc051,

 

do use active directory? known issue user use active directory in domain, fix in coming update.

if not, please send extension manager log file us, can logs following steps:

 

windows:

1. generate "exmancoreliblog.yes" under "c:\users\<user-name>\appdata\roaming\adobe\extension manager cc\log";

2. relaunch extension manager cc again;

3. can find exmancorelibrary.log under "c:\users\<user-name>\appdata\roaming\adobe\extension manager cc\log"

mac:

1. generate "exmancoreliblog.yes" under "users/<user-name>/library/application support/adobe/extension manager cc/log"

2. relaunch extension manager cc again;

3. can find exmancorelibrary.log under "users/<user-name>/library/application support/adobe/extension manager cc/log"

 

thanks

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