How can I get a serial number for Photoshop Elements?

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i have redemption code.  ewhen go online asks serial number.  how serial numkber.  bought software.  not pirated.

try link on page. works when 1 given in receipt doesn't:

 

http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html



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