CS6 PS Cloud fails to open

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first time having issue since purchasing monthly access ps cc 3 weeks ago. used daily without issue until now.

 

open application, within 15sec there white empty pop rectangular box on screen , hour glass ticks away. can not start program/open file.  force quit trigger shows "photoshop not responding".

 

reboot mac did not sort this. checked cc , ps date.

 

should re-download app?

reinstall solves problem, since worked.

 

you try reset prefernces.  start ps , hold down option cmd shift keys.  if fast enough reset window.



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