Problems with licensing my CC upgrades

-

from before have cs5, , have bought cc creative cloud team.

 

and must use try version, because cannot license cc upgrades.

2 times have asked on customer support chat, , have phoned once. still have use try versions.

 

when click on license software, there 1 form serial number, , when write serial number cs5, not accept it.

there no forms adobe id , password. think maybe should have been?

 

so shall do?

 

thank answers!

 

a

hi bladlus,

 

could please try update adobe application manager creative cloud desktop app. can download same creative.adobe.com.

 

if doesnt work please check hosts file , see whether has adobe entries. if found please edit same

 

to access hosts file can navigate folder.

 

windows:

 

click start

go run

type (drivers) press enter

open etc folder

open hosts file using notepad , edit if found adobe entries.

 

in case if unable edit hosts file can run windows fix hosts file. yo ucan download same location.

http://support.microsoft.com/kb/972034

 

mac:

 

click go

go folder

type (etc)

edit hosts file

 

try activating software , should work fine.

 

please let me know if works or not.

 

regards,

abhijit



More discussions in Downloading, Installing, Setting Up


adobe

Comments

Post a Comment

Popular posts from this blog

Object Fitting Keyboard Shortcuts Disfuntional

-
my object fitting keyboard shortcuts not work.  however, these functions work fine when selected dropdown menus.  example, 'ctrl+alt+c' nothing, selecting 'fit frame content' dropdown menu works fine.  other object fitting options.  use these keyboard shortcuts time , them work.  how can fix this?    i using indesign cs6 windows (64bit).  have tried reloading/updating preferences , reinstalling indesign.  additionally, cannot add these shortcuts keyboard shortcuts defaults, system thinks loaded.  here, when attempt add 'ctrl+alt+c'  in 'new shortcut' box (under: edit - keyboard shortcuts) nothing happens - cannot add , not appear in box when press keys.  when attempt others 'ctrl+alt+e', et el, appear in box , assigned defaults (as should be).  ideas?  said, typically use these shortcuts regularly bit of pain not work currently.  did try copy set of custom shorcuts earlier version? taht might work cs5 or 5.5, e...
Read more

Markers not showing up after opening a saved project. Where did they go!?

-
my first time using prelude cs6 yesterday , had success ingesting, marking clips (into subclips, comments, etc.), saving marked movies, , them sending subclips premiere. dumped premiere expected.   however, morning started new project in premiere , planned on using same clips marked in prelude. wanted little more marking opened prelude project saved yesterday , movie files there none of subclips, comments, or other markers showing up.   the thing can think of did not rough cut in prelude, don't see why mean losing markers source footage.   am missing something? appreciated! thanks... -john i'd confirm steps: 1. ingest clips in pl add markers(subclip, comment, etc.) , save them. 2. create 1 new project in ppro , import same clips. 3. open project created @ step 1 in pl.   then @ step 2 , 3, found markers lost, right?   to locate issue quickly, if possible, share 1 of footage me? please reach me @ wyue@adobe.com . thanks. More discussions in Adobe Prelude ...
Read more

After Effects error: (-1610153453)

-
i have made intro user on youtube, go render intro , this:   after effects: rendering error while writing file (-1610153453)   rendering options:   1280 x 720   h.264   audio output: 48.000 khz   video bitrate: 120 level: 5.1 ------------ after effects version: cs6 -----------   i've reinstalled quicktime, , i've redone settings, rendering in c:/ drive, one   i've encountered error 5 times , it's starting very annoying.   please reply can, thanks!     ~ muffinsss try using adobe media encoder render ae comp using 1 of youtube presets. if not work please tell machine, version of ae using, , comp like. telling crashes not give enough go on guess @ solution problem. More discussions in After Effects adobe
Read more