Problems with licensing my CC upgrades

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from before have cs5, , have bought cc creative cloud team.

 

and must use try version, because cannot license cc upgrades.

2 times have asked on customer support chat, , have phoned once. still have use try versions.

 

when click on license software, there 1 form serial number, , when write serial number cs5, not accept it.

there no forms adobe id , password. think maybe should have been?

 

so shall do?

 

thank answers!

 

a

hi bladlus,

 

could please try update adobe application manager creative cloud desktop app. can download same creative.adobe.com.

 

if doesnt work please check hosts file , see whether has adobe entries. if found please edit same

 

to access hosts file can navigate folder.

 

windows:

 

click start

go run

type (drivers) press enter

open etc folder

open hosts file using notepad , edit if found adobe entries.

 

in case if unable edit hosts file can run windows fix hosts file. yo ucan download same location.

http://support.microsoft.com/kb/972034

 

mac:

 

click go

go folder

type (etc)

edit hosts file

 

try activating software , should work fine.

 

please let me know if works or not.

 

regards,

abhijit



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