Why can't I access fully authorized CC apps and not just trials?

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sales says purchase has been approved. however, when open cc application, asks me serial number don't have. not given 1 adobe. also, of apps in creative cloud desktop appear "try" not "install." how "authorized" can utilize authorized apps, not trials?    

hi geckocrown99,

 

this happens when system not able connect activation server.

 

you should check 'hosts' file in computer , delete adobe entries hosts file.

 

the location of hosts file

 

for windows :-- c:\window s\system32\drivers\etc\hosts

 

for mac :-- finder --->go--->go folder--->/etc--->press enter--->hosts

 

open hosts file notepad(for windows) textedit(for mac)

 

once have deleted adobe entries hosts file after can open creative cloud desktop.

 

thanks

kapil



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